The House in Writing
Returns & Exchanges
Should a piece not suit you, we will take it back with the same care with which it was sent. The conditions and the process are set out below.
Returns
Eligibility for Returns
- Items must be returned within 3 days of the delivery date.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Items marked as final sale cannot be returned or exchanged.
Returns
Non-Returnable Items
- Custom or personalized orders.
- Items purchased during clearance or special promotional sales.
- Intimate wear such as undergarments and swimwear.
Returns
Return Process
1. Request a Return. Contact our customer service team via email or phone to request a return authorization. Provide your order number and the reason for return.
2. Prepare Your Return. Pack the item securely in its original packaging and include the return authorization form provided by customer service.
3. Ship the Return. Use a trackable shipping service to send the item back to the address provided by our customer service team. Qashmirè is not responsible for return shipping costs or items lost during return shipping.
Returns
Processing the Return
Once we receive your return, we will inspect the item. If it meets the return criteria, we will process your refund to the original payment method within 7-10 business days. You will receive a confirmation email once your return is processed.
Exchanges
Eligibility for Exchanges
- Items must be exchanged within 3 days of the delivery date.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
Exchanges
Exchange Process
1. Request an Exchange. Contact our customer service team via email or phone to request an exchange authorization. Provide your order number and details of the item you wish to exchange.
2. Prepare Your Exchange. Pack the item securely in its original packaging and include the exchange authorization form provided by customer service.
3. Ship the Exchange. Use a trackable shipping service to send the item back to the address provided by our customer service team. Qashmirè is not responsible for exchange shipping costs or items lost during shipping.
4. Processing the Exchange. Once we receive your exchange item, we will inspect it. If the item meets the exchange criteria, we will send the replacement item to you. You will receive a confirmation email with tracking information once your exchange is processed and shipped.
Further
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund at no additional cost to you.
Further
Refund Method
Refunds will be issued as credits to your Qashmirè account and can be used for any future purchases. Please note that it may take 2-3 days after receiving the shipment for the credits to appear in your account.
Further
Customer Service Contact
For any questions or concerns regarding returns or exchanges, please contact our customer service team.